Warranty Policy

Business-backed warranty cover The warranty shown on each product page is supplied by our business. We cover qualifying repairs during that period, including after the manufacturer warranty ends. This is not a claim that the manufacturer provides the same extended cover. Warranty periods apply from the date of purchase and are confirmed on your invoice. Warranty periods Food preparation and cooking equipment: 3 years. Refrigeration, packaging, snack and beverage, dishwashing and cleaning, powered poultry equipment and powered retail displays: 2 years. Identified non-powered tables, stands, cages and cabinets: 5 years against manufacturing defects. Any longer warranty already stated on a product remains valid. The exact product-page warranty applies. Making a claim Contact us with your invoice number, product details and a description of the fault. We will confirm the next step and repair arrangements in writing. Ask us to confirm transport and on-site arrangements before sending equipment for repair. Exclusions Damage caused by incorrect installation, incorrect voltage or power supply, misuse, neglect, unauthorised repairs, or normal wear of consumable parts is excluded from this voluntary extended cover. Your statutory rights Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.