Returns & Refunds

Return window You may request a return within 14 days of receiving your order. How to start a return Contact us using our contact details on the Contact page, quoting your order number, the product name and the reason for the return. We will confirm the return in writing and give you the return address before you send anything back. Eligible products Products returned within the 14-day window that are complete, unused where possible, and returned with all parts, accessories, manuals and original packaging. Condition requirements Products must be in a resaleable condition. Equipment that has been installed, modified, damaged in use or that is missing parts may not qualify for a full refund. Return procedure 1. Contact us within 14 days and receive written confirmation. 2. Pack the equipment securely, ideally in the original packaging. 3. Send or deliver the equipment to the return address we provide. 4. We inspect the equipment on arrival and confirm the outcome. Refund procedure Approved refunds are paid to the original payment method. We confirm the refund amount in writing before processing it. Return shipping responsibility Where the return is due to an error on our side or a defective product, we carry the return cost. Where the return is a change of mind, the return cost is carried by the customer. Refund processing timeline Refunds are processed once the returned equipment has been received and inspected, and the timeline is confirmed to you in writing at that point. Exclusions Any exclusions that apply are stated on the product page or on your invoice. We do not apply unstated fees or exclusions. Your rights under the Consumer Protection Act 68 of 2008 are not affected by this policy.